One of the criteria for certification is to work within a relational proximity framework. An essential element to implement in a SCPC is the presence of a reception manager who ensures that families and children in vulnerable situations are welcomed in a friendly and non-judgmental manner as soon as they arrive. To fully understand the importance of welcoming children in social pediatrics, see how Thérèse, reception manager at the SCPC Hochelaga-Maisonneuve, ensures a familiar and non-judgmental welcoming atmosphere.